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Source:  http://www.uticaod.com/article/20140207/News/140209385
Uticaod
  • Postal service acknowledges problems with delivery in West Utica

  • It can be frustrating when your bills don't show up on time or when letters to family members get lost. For the past several months, mail delivery along Cleveland Avenue and other parts of West Utica has been spotty at best.
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    • WHAT YOU CAN DO
      What to do to help your mail carrier:
      • Keep the path clear. If carriers can move more quickly from one house to the next, delivery will more timely.
      • ...
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      WHAT YOU CAN DO
      What to do to help your mail carrier:
      • Keep the path clear. If carriers can move more quickly from one house to the next, delivery will more timely.
      • Label your mailbox. Putting your house number or last name on the box help carriers make sure they have the correct address
      • Let the post office know. If there is an issue with mail not coming or being delivered to the wrong address, call 800-275-8777.
  • It can be frustrating when your bills don't show up on time or when letters to family members get lost.
    For the past several months, mail delivery along Cleveland Avenue and other parts of West Utica has been spotty at best.
    Residents have complained about the issues, including mail delivered to the wrong address or days where the mail never comes, but the problem won't go away.
    The first time residents went to the post office about the issue, it was resolved, but soon delivery faulted again, said Councilman David Testa, D-2.
    "I thought maybe it was dogs and they were keeping away, but it turns out that wasn't the case," Testa said. "A few people have had issues with their Medicare because it was sent to another address and they had to respond by a certain date."
    The U.S. Postal Service is aware of the issue, and the biggest problem is a lack of staff for Utica, said spokeswoman Maureen Marion.
    "In a perfect world we would have 76 carriers for Utica," she said. "We have around 68. That's a huge difference for us."
    Some of those routes that no longer have a regular carrier are in West Utica. Carriers from surrounding areas outside of Utica have been chipping in to help cover routes.
    Delivering along an unfamiliar route or taking on additional routes means sometimes mistakes happen, but relief is on the way, Marion said.
    "We're hiring for 10 employees in Utica and we already have eight in the pipeline," she said.
    On Friday, the mail was delivered on Cleveland Avenue around 11 a.m.
    Resident Pam Perry said the problem on her street started in the summer but has improved in the past few weeks.
    "I feel bad for the guy," she said. "I see him out there sometimes at 7 p.m. in this crappy neighborhood."
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