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Source:  http://www.forrester.com/Research/Document/Excerpt/0,7211,41064,00.html
Length: 15 pages For Interactive Marketing Professionals
This is a Client Choice document
January 24, 2007
The ROI Of Blogging
The "Why" And "How" Of External Blogging Accountability
by Charlene Li, Chloe Stromberg
with Jeffrey North, Tenley McHarg

This is a document excerptEXECUTIVE SUMMARY

Many large companies stand on the brink of blogging, yet they are unwilling to take the plunge. Others, having dove in early, now face the challenge of managing existing blogs without the ability to show that they effectively support business goals. While blogging's value can't be measured precisely, marketers will find that calculating the ROI is easier than it looks. Following a three-step process, marketers can create a concrete picture of the key benefits, costs, and risks that blogging presents and understand how they are likely to impact business goals. This, in turn, enables marketers to answer the key questions, such as whether to blog or not to blog, or to make smart choices about an existing blog.

TABLE OF CONTENTS

NOTES & RESOURCES

itemWhy Calculate The ROI Of Blogging?

itemCalculating The ROI Of Blogging Has Limitations

itemThree Factors Determine The ROI Of Blogging

itemQuantify And Value The Key Benefits Of Blogging

itemEstimate The Costs Of Blogging

itemIncorporate Risk Calculations Into The ROI Model

recommendations

itemThree Tips To Building A Better ROI Model

itemSupplemental Material

Forrester interviewed nine Fortune 1000 companies with external blogs, including BMC Software, Dell, Hewlett-Packard, Microsoft, Southwest Airlines, Starwood Hotels & Resorts, Sun Microsystems, Verizon, and Wells Fargo.

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itemThe Forrester Wave™: Blogging Platforms, Q2 2006

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Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.
Analyst: Charlene Li
Technology: Customer Experience, Customer Relationship Management, Design & Usability Processes, Emerging Marketing Channels, Enterprise Collaboration, Information & Knowledge Management, Interactive Marketing, Marketing & Advertising, Marketing Measurement, Packaged Applications
Geography: Asia Pacific, Europe, North America

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