The USPS Report |
• Appendix A. List of Related Documents to Future USPS
Business Model Paper
• Appendix B. Lessons Learned from Other Posts and
• Appendix C. National Regulatory Authority Information
Papers by External Authors
Papers by External Authors
Toward a New Business Model for the
United States Postal Service, Stephen Crawford
The Future of the United States
Postal Service, Elaine C Kamarck
United States Postal Service Future
Business Model Analysis & Action Recommendations,
Joseph McCann and Harvey Slentz
Examination of the Potential Postal
Business Models. Report for the United States Postal
Service, Alan Robinson
Courier, Express, and Postal Observer has reported that "In choosing a
potential business model for the Postal Service, policymakers are as much
choosing a path for the entire industry within which the Postal Service
operates as choosing a path for the Postal Service itself. The United States
Postal Service is only one supplier within a much larger communications and
parcel delivery market...."
recent post on the
Postal Journal web site, postal commentator Gene Del Polito wrote that
"Congress has directed the Government Accountability Office (GAO) to
undertake the search for alternative postal business models. GAO has begun
to reach out to interested parties for ideas on how some new postal
architecture might lead to greater cost-efficiency, new postal revenue
opportunities, and provide the nation with a well-run, self-sufficient
postal system that can provide universal postal service without the need for
taxpayer revenue. Designing a new postal architecture is not be child's
play. the real focus of those who use mail for the transaction of business
communication and commerce, as well as those who provide products and
services to those who do, should be on whether a postal infrastructure is
working (i.e., satisfying its intended infrastructure mission)."
Daily Californian has reported that "Officials at the Postal Regulatory
Commission are considering closing the Park Station post office branch on
Sacramento Street in Berkeley in the face of a multi-billion dollar deficit
for the U.S. Postal Service. Community members voiced their concerns about
the proposed closure at a town hall meeting on Nov. 24 at Longfellow Middle
November 30, 2009
Press Release: "NetDespatch
has supplied New Zealand Post with an innovative web-based system that
automates and simplifies forms for international shipments. Called RedClick,
the new service is revolutionising the production of complex documentation
for New Zealand Post customers, saving them hours of paperwork each day. The
easy to use web shipping facility automatically produces CN22 and CN23
Customs Declaration forms for international shipping, eliminating manual
form filling. Using simple web forms, with built-in intelligence to ensure
that information is entered correctly, the automated production of the
Customs Declaration forms streamlines the whole process. The forms can be
printed to either laser or thermal printers. For higher volumes a manual or
automated bulk import process is used, with either local or remote
Press Release: "BÖWE BELL + HOWELL (BBH) today announced the filing of a
patent application for the BBH® MAILStream Inveloper™ system, an
eco-friendly mailing system that dynamically creates personalized bills and
statements at significant savings over traditional mailpieces. The system
and its innovative design enables the creation of documents in all standard
formats on a single machine, delivers significant improvements in
efficiency, and dramatically reduces paper costs and usage by as much as 40
percent. For more information about BÖWE BELL + HOWELL, visit
Age has reported that "Whether the arrows on the chart indicating upward
movement turn out to just be a slight bump off the bottom of the market or
the start of a long and constant climb, marketers and agencies, according to
Advertiser Perceptions' latest Advertiser Optimism Report for Fall 2009, are
feeling more optimistic about increasing ad spending in all media. And yes,
that even includes local newspapers and magazines."
PostCom welcomes its newest member:
eBay, Inc. 2145
Hamilton Avenue San Jose, CA 95125 represented by Sharif Sleiman
Director, Global Procurement
Business Wire: "Pitney Bowes Inc. has announced the introduction of
AddressRightNow™ online list management service for organizations with
small-volume or infrequent mailings. The new online service helps to
eliminate inaccurate addresses and updates mailing lists based on the latest
change of address information from the U.S. Postal Service. The
AddressRightNow service can help mailers reduce or eliminate undeliverable
mail by updating addresses to incorporate change of address information."
From the Federal Register:
DM News has
published a wonderful tribute to PostCom Director-Emeritus Lee Epstein.
The Association for Postal Commerce dedicated its "Lee Epstein Award" in
honor of his many years of extraordinary service to the direct mail
marketing and advertising industry. It is granted to those who have
evidenced exemplary service in the industry's behalf. A truly extraordinary
individual who has given so much to all who use and support the use of mail
as a medium for business communication and commerce.
Seattle Daily Journal of
Commerce has reported that "The U.S. Postal Service has put up for sale
a 2.3-acre property in downtown Redmond, one of a half dozen sites in the
Puget Sound region it is attempting to sell."
Smart Planet has noted that "The US Postal Service is drowning in red
ink to the tune of $3.8 billion, and now, there’s a proposal from Postmaster
General John Potter to to cut Saturday deliveries. Is it in its long-term
best interest to do so? The USPS already made $5 billion in cuts, and it
needs to take drastic measures. Mail volume has declined from 202.7 billion
in 2008 pieces to 176 billion in 2009. With the increasing growth of
electronic communications, it seems this volume will only continue to slide.
But in a 24×7 world, is this the right direction to go?"
The Tennessean has reported that "What should your advertising budget
have in common with the Chinese Industrial Cooperative Society? The answer
is the motto that the workers in Chinese cooperatives cried. It is "gung
ho," which means "work together." Print advertising, direct mail, e-mail,
catalogs and Web sites illustrate the gung-ho spirit. A U.S. Postal Service
comScore survey found that Web sites supported by catalogs yielded 163
percent more revenue than Web sites not supported by catalogs."
Florida Times-Union has reported that "Joseph McCann, dean of Davis
College of Business at Jacksonville University, and Harvey Slentz, an
attorney who also teaches at JU after spending a career with the Postal
Service, spent much of the summer looking at what the future business models
for the Postal Service might look like. Slentz worked 30 years for the
service, moving up through several regional postmaster positions before
retiring seven years ago as manager of strategic operations for the entire
U.S. Postal Service. "The Postal Service has been creative and innovative,"
McCann said. "But it can't just keep doing what it has done. The changes and
trends are just too fundamental and too strong." Slentz and McCann, who were
invited to recommend changes, along with teams from Harvard University's
Kennedy School of Government and the Brookings Institution, a
Washington-based think tank, recently presented their findings to the
postmaster general and the executive committee of the U.S. Postal Service."
Marketing Daily has reported that "Americans shopped with a vengeance
this Black Friday weekend, with an estimated 195 million piling into stores
around the country -- a healthy increase from the 172 million who shopped
last year. Trouble is, they didn't buy very much."
The Mirror has reported that "Shoppers are set to blow hundreds of
millions of pounds today in the biggest online spending spree yet. The first
or second Monday in December is usually the busiest day of the year for
internet retailers. But experts at Which? said "Cyber Monday" will come a
week early this year because of fears postal strikes could delay delivery."
Sydney Morning Herald has reported that "Australians may be able to send
Christmas cards for free this year, with postal workers set to take
industrial action including a ban on checking mail is stamped. About 18,000
postal workers have until 10am (AEDT) on Friday to vote on taking industrial
action, calling on Australia Post to protect full-time jobs and penalty
shifts, the Communications Electrical Plumbing Union (CEPU) says."
New York Times has a feature on postal ("In Rain, in Snow, but Not on
Saturdays?") in its "Room for Debate."
November 29, 2009
The Week, "The Postal Service will have to accelerate its painful
downsizing, and complete privatization can’t be ruled out."
Washington Post has reported that investor William H. Gross has
sold two of his major stamp collections to benefit the Smithsonian's
National Postal Museum, which plans to build a new street-level gallery. The
stamps from Confederate postmasters in the Civil War and from British North
America postal history sold last week for $3.2 million at auction in New
York City. The proceeds help fulfill an $8 million donation to the museum
that Gross announced in September. He also has given the museum some of the
rarest known stamps from his personal collection. Gross is the founder of
Pacific Investment Management Co., based in Newport Beach, Calif.
"Argos has revealed today that the volume of customers using their online
Check & Reserve service was up almost 100% Year-on-Year (YoY) for home
entertainment electrical products during the last week of the postal strikes
in October. Argos, the UK's leading multi-channel retailer, believes this
indicates that today's UK consumer has the resources and technical knowledge
to cope with postal delivery issues, that recent reports suggest have
hindered pure play e-tailers. This insight follows IMRG's e-Retail Sales
Index report which states that the postal strikes adversely affected the
growth of online retailer's during the last week of October."
Wall Street Journal has reported that "Shoppers returned to malls
Saturday as observers began reviewing early reports showing just how much
consumers spent during their Black Friday shopping trips. The weekend's
first spending data for the day after Thanksgiving showed shoppers spent
only slightly more in stores this Black Friday than they did last year.
Fresh signs of much stronger online sales during the traditional holiday
shopping kickoff mean more might have shopped from home."
Jakarta Post has reported that "State postal service provider PT Pos
Indonesia will allocate Rp 600 billion (US$ 63.6 million) to its capital
expenditure next year, about six times more than in 2009."
Chico Enterprise-Record has reported that:
- A Yuba County
supervisor and several U.S. Postal Service workers were in Chico
this week to discuss a possible change in how local mail is handled. The
Postal Service is considering closing its mail-processing center in
Marysville. Mail that now goes to that center (such as letters from the
north valley) would go to a center in West Sacramento instead. Rick
Page, a union leader of postal workers, said if the change happens, it
would cause major delays in mail delivery.
- Those who seek to prevent the closure of a mail-processing center in
Marysville hope to have an independent study of the proposal conducted.
Postal union leader
Ron Page said he and others asked Congressman Wally Herger, R-Chico,
to request such a study. Herger told them to give him information that
could justify a separate study, which would be paid for by the U.S.
Postal Service. The Postal Service is making its own study of the
matter, but Page said he felt that study would be biased."
November 28, 2009
At the Postal Regulatory Commission:
No. R2010-1: "Notice of Price Adjustment and Classification
Changes Related to Move Update Assessments." In this decision, the PRC
noted that it "approves the proposal, in part, and rejects it, in part.
It approves the application of the 7-cent Move
Update Assessment Charge to Presort First-Class Mail mailings
that fail the Performance Based Verification (PBV) test and cannot
demonstrate compliance with Move Update requirements. Similarly, it
approves the Move Update Assessment Charge for
Standard Mail. The Commission
rejects the proposal to apply single-piece First-Class rates to Move
Update noncompliant Standard Mail mailings. The Move Update
Noncompliance Charge of 7 cents per piece remains the approved charge
for Standard Mail noncompliance."
Bulgarian Posts EAD is a state-owned company, specialising in providing
domestic and international postal services, money transfers, bill-paying
services and distribution of publications and philatelic products. The
company was awarded an ISO 9001:2000 Quality management systems certificate
in 2007, valid until July 10, 2010. The company profile contains corporate
history, company overview, contact details, key management, shareholders and
investors, a description of products and services, financial analysis, sales
analysis, leading competitors and investment plans."
Canada.com has reported that "Canada Post sends Ottawa book collector
Mail has reported that "the Postal Services Organisation has started
offering an international money transfer service. According to the Central
Bank, in 2008 approximately €280 million was transferred from Cyprus to
eastern Europe, China and south-east Asia through cash transfer firms.
“Cyprus post offices are focusing on trying to provide new services to
satisfy the needs of the Cypriot public, including the large number of
economic immigrants who live in our country.” said Andreas Grigoriou, Postal
Director. The money transfer service is being offered as a result of the
Cypriot postal service becoming the second agents representing Moneygram,
the international money transfer company, in Cyprus. Moneygram has already
been represented on the island since 2001 by the firm Ellinas Finance."
Times has reported that "Christmas deliveries may be in jeopardy after
the postal union threatened to resume their strike action. The Communication
Workers Union has told postal workers to prepare for further strikes in
December after reaching a deadlock with Royal Mail." See also
Hellmail has reported that:
Royal Mail’s First Class quality of service performance dipped 2.3
percentage points below the 93.0 next-day delivery target in the second
quarter of 2009-1010, a period when there was a series of localised
strikes by the Communication Workers Union, focussed mainly in London.
The second quarter report on quality of service showed 90.7% of First
Class stamped letters arrived the next working day after posting while
98.0% of Second Class letters arrived on time within three working days
after posting, half a percentage point below the 98.5% target for Second
Class. During the quarter, however, Standard parcels and European
international delivery mail exceeded their targets, as well as a
significant proportion of bulk business mail.
Communication Workers Union, which represents thousands of Royal
Mail workers may yet call for more strikes before Christmas, despite an
interim agreement established earlier this month to establish a period
of calm. However, some postal workers are concerned that continued
action will alienate them from the general public at the busiest time of
November 27, 2009
Postal Sanity has a two-part report on
electronic postal services:
Hellmail has reported that "Czech Post reports that Czechoslovakia's new
'Data Box' service has now seen more than one million messages sent. The
system, using a government-guaranteed electronic storage space initiative,
is a paperless mail service which permits communication between public
authorities, guaranteeing the successful delivery of documents from the
sender’s data box to the addressee’s. According to Czech Interior Minister
Jaroslav Chylek, the percentage of uncollected mail through the system is
low at around 5 to 7 per cent - comparable with ordinary letter post. "These
figures clearly demonstrate that the data boxes are working, and the system
is less labour-intensive" he said."
Kyodo News has reported that "Japan Post Holdings Co. President Jiro
Saito said Friday that the state-owned postal and financial group needs to
review its fund management portfolio, which is currently overly concentrated
in government bonds."
PRFire: "Jersey Post is the first postal operator in Europe to introduce
radically new self-service post and pay kiosks supported by YESpays payment
processing service, throughout 3 of their sites November 2009 Jersey Post is
the first postal operator in Europe to introduce radically new self-service
post and pay kiosks supported by YESpays payment processing service,
throughout 3 of their sites. The introduction of the kiosks in Jersey Posts
Broad Street and Central Market post offices was provided in partnership
with Fujitsu. Previously, the Channel Isle of Jerseys national postal
operator was using bank-owned terminals to accept credit and debit card
payments once customers had weighed their packages and parcels. With the
introduction of the Fujitsu Postal kiosks and on-board self service
application, integrated with YESpays payment processing service, customers
are now able to weigh, stamp and pay for packages to be posted quickly and
efficiently, all at one small space-saving kiosk. In addition to the postal
capabilities, the Fujitsu postal application has an additional function of
allowing customers to pay electricity and water bills, whilst reducing a
huge amount of customer and staff time."
Steve Lawson, editor for Hellmail postal news, "postal operators around
the world should be braced for a new wave of electronic postal services that
will slash millions from profits and see even greater decline of mail
services than first thought. "I think direct mail will survive as its a
highly effective way to reach buyers, but increasingly government
departments will see the attraction and cost savings of paperless mail, and
in time that will roll out to domestic customers too, perhaps within the
next ten years. "For postal employees already concerned about the future of
their employment, this isn't good news, but I think its important to look
ahead in this business and see where the real competition is. Decline in
stamped mail has been going on for some years now and whilst there has been
competition in the market, much of it is about displacement. Finding new
business for regular mail isn't easy. The real competition is from the
digital world and we're still only scratching the surface in terms of the
According to the
Newnan Times-Herald, "Washington leadership is all about hope, change
and competition. We have heard we need more competition to ensure all
American citizens' rights are met. I think that timely, daily delivery of
the mail is a right long overlooked by my representatives. We need to urge
them to create some competition there to improve the general welfare of all
The Age has reported that "a controversial
deal to allow ''over-the-counter TAB account services'' at Australia
Post offices has been attacked by anti-gambling campaigners as inappropriate
and dangerous. From next month people will be able to apply for a TAB
betting account, make betting deposits and withdrawals and obtain balances
of their betting accounts at Australia Post outlets." See also
FedEx Trade Networks,
a subsidiary of FedEx Corp. and growing international ocean and air freight
forwarder, today announced it has opened new freight forwarding offices in
China and across Europe as part of an aggressive global expansion plan. The
company has opened a total of 14 new freight forwarding locations in 2009.
AFP, "Iraq's postmen put their lives in God's hands."
November 26, 2009
FedEx Express, a
subsidiary of FedEx Corp. and the world's largest express transportation
company, has demonstrated its commitment to Romania with a service
enhancement that will enable customers in the growth area Timisoara and Arad
to reach key markets in Europe by the next business day. At no extra cost to
customers, the new service enhancement will integrate seamlessly into FedEx
Express existing service, providing added value to all customers.
Deadtree Edition has reported that "The U.S. Postal Service has some
mailers in a panic because it is reportedly planning to issue complex,
last-minute changes to the rules for Full-Service Intelligent Mail
discounts." See also the
Post-Gazette has reported that "Already facing billions of dollars in
losses, the United States Postal Service was ordered earlier this year to
pay $75 million in lost overtime to nearly 1,500 Pittsburgh-area union
Street Journal has reported that "Austrian telecommunications provider
Telekom Austria (TKA.VI), and postal service provider Oesterreichische Post
AG, or Austrian Post, said Thursday they have reached an agreement with the
government to transfer surplus civil servants to the Austrian police force."
From the Federal Register:
At the U.S. Postal Service:
At the Postal Regulatory Commission:
United States Postal Service Integrated Financial Plan, Fiscal Year 2010