Visit Citebite Deep link provided by Citebite
Close this shade

A Consuming Experience

Blogging, internet, software, mobile, telecomms, gadgets, technology, media and digital rights from the perspective of a consumer / user, including reviews, rants and random thoughts. Aimed at intelligent non-geeks, who are all too often unnecessarily disenfranchised by excessive use of tech jargon, this blog aims to be informative and practical without being patronising. With guides, tutorials, tips - and the occasional ever so slightly naughty observation.

Add this blog to, Digg or Furl | Create Watchlist for this blog

Add this blog to my Technorati Favorites!

Windows - no disk Exception Processing Message c0000013 Parameters 75b6bf9c 4 75b6bf9c 75b6bf9c - fixed!

Monday, November 05, 2007
Deutsch | Español | Français | Italiano | Português | 日本語 | 한국어 | 汉语

Add this post to, Digg or Furl | Create Watchlist

"Windows - no disk Exception Processing Message c0000013 Parameters 75b6bf9c 4 75b6bf9c 75b6bf9c"

Here's a tip to save you hunting for the solution to fix this "Windows no disk" problem in Windows XP (UPDATE: a commenter says changing the drive letters works in Vista too), at least if it's to do with your card reader, or CD or DVD drive.

UPDATE - summary added, history moved to end: This problem seems to be caused either by malware (virus or spyware etc), or by software following a Windows update or some other software installation or uninstallation (particularly HP, Norton or QuickTime software) trying to check for removable media that isn't there (e.g. disc in DVD drive or card in card reader), when it shouldn't be doing that check.

So if you get this error message, try these steps:
  1. scan your computer with a virus checker and anti-spyware etc - try more than one product (e.g. there's also NOD32 ESET), clean any infections and reboot

  2. if that doesn't work, try changing your drive letter assignments as shown in the step by step howto below - this works for lots of people

  3. if that doesn't work, try uninstalling your floppy drive as shown below - or just always keep media in all your drives, though the next two steps are preferable if they work

  4. then try making your software stop looking for drives: e.g. uninstalling and reinstalling an upgraded (or latest possible) version of QuickTime; similarly with your Norton and HP software if you have any, and clearing your most recently used documents or files lists

  5. last resort: make the error message go away. This doesn't fix the problem, it addresses the symptom not the cause, so it really is a last resort if you can't fix it any other way, but if you're being driven mad, it's better than nothing.

So here's a step by step howto for the various suggestions above.

How to change your drive letter assignments in Windows XP to fix the "Windows - no disk" etc error message, and how to uninstall your floppy drive

There are Microsoft instructions but I think the following is quicker (UPDATE: this is closer, though the problem doesn't just apply to Zip drives configured as drive C. The steps below do reflect its solution - but I think having screenshots makes it easier for people to follow). I have XP SP2, hopefully it's not much different for SP1. I gather both XP Pro and XP Home can suffer this problem too. The steps below are probably trying to get at the same thing as uninstalling the USB drives, but much less frightening and more effective.
  1. UPDATE: First, make sure all your removable drives or removable media drives are already connected to your computer (they don't have to have media in them). On your desktop, rightclick My Computer and choose Manage:

  2. In the window that opens up, choose Disk Management.

  3. Wait for the right hand side of the window to show up properly, it may take a few seconds. You'll see something like this:

  4. My mistake was to rightclick the stuff in the top right hand bit. Don't you do the same! Check out the bottom right hand quarter, see the pic above, and scroll down in that mini window (see the mouse above) till you find the first drive that says "Removable media" and No media". Right click its name (e.g. "Disk 3") then pick "Change Drive Letters and Paths":

  5. Click Change:

  6. Then in the dropdown list pick a different drive letter (I'd use one somewhere near the end of the alphabet like R, just in case):

  7. Then click OK to save the changed assignment. Rinse and repeat for all the other removable drives in the bottom right hand window which have no media in them. Do the same even for the card slot/drive that does have a card in it (if it does), just in case. Obviously each one must have a different letter. In my case I changed drives G, H, I and J to R, S, T and U. Strong warning - although BeckhamSquared did it, I really, really wouldn't change ANY of the drives to C. Leave drive C well alone, don't change it. (It shouldn't let you, but just in case...)

  8. Then reboot, and with any luck it should work to kill that error message once and for all. It certainly did for me. And if you then want to change the drive letters back to what they were, do so by all means - but at your own risk, in my view if it ain't broke don't fix it (hopefully changing them back shouldn't muck it up again, but you never know).

    See also 9 and 10 below if that didn't work for you.

  9. If it's still coming up with the same error and you can tell (from the sounds it makes - well I can) that it's trying to access your floppy drive, the above method won't let you change drive A. But what you can do is try this (at your own risk!): rightclick My Computer, choose Properties, Hardware, Device Manager, expand both Floppy Disk Controllers and Floppy Disk Drives, rightclick Standard floppy disk controller and Uninstall, and do the same Uninstall for Floppy disk drive if necessary. Reboot your computer, and it should reinstall the disk drive A. And hopefully also fix the error message for good. But if that doesn't work don't blame me!

  10. UPDATE: This isn't a fix, just a workaround, but if changing your drive letters doesn't work try always having a disk or card in all your removable media drives i.e. floppy drive, CD or DVD drive, all your card reader slots. Or try the software fixes or "last resort" registry edit, below.

Or is it QuickTime, Norton or Hewlett-Packard or other programs?

If all that doesn't work for you, well the other thing I did was uninstall QuickTime, which I'd updated recently and which apparently did the trick for some people when they uninstalled it. Similarly for HP and Norton software.

But it's a bit more drastic than the above, so I'd try changing drive letter assignments first.

UPDATE: As it's probably software trying to look for media in drives when it shouldn't, you could also attack the problem by trying to stop your software looking for it, as per this comment - and uninstalling & reinstalling QuickTime or clearing its cache etc is certainly one way to help in this regard.

You could therefore also try clearing your recent documents or recent files lists in Word, Excel (go to the Tools menu, Options) and your other programs that keep lists of recently opened files. And also, generally in Windows, I'd suggest you try clearing your most recently opened documents list from the Windows start menu by trying these steps (instructions are for XP):
  1. rightclick the Start menu
  2. choose Properties
  3. go to the Start Menu tab, make sure that Start Menu is selected, click the "Customize" button near it
  4. go to the Advanced tab
  5. click the "Clear list" button
  6. click OK and OK again.
(I didn't mention clearing those lists previously because it didn't work for me, but it's worth trying if the above didn't work for you.)

Last resort - just make the error message disappear

I've also seen as a last resort this suggested registry change (XP only, don't know if it works in Vista). I didn't need to try it so I haven't done it but it's worked for others. However as the writer warns, it's really a last ditch solution because it doesn't stop the problem from happening, it just makes the error message go away, and ideally you should try to address the underlying cause of the problem.

UPDATE: But if you aren't comfortable editing your registry manually then:
- try clicking this link to do the same thing (NB before doing that backup your registry or that key first, and it's at your own risk etc!): stop windows no disk error message (click Run in the next dialog box). You shouldn't need to reboot.
- and try this link if you want to reverse that registry change later: reverse stop windows no disk error message.

UPDATE: I've moved the history to the end and beefed up the howto at the start.

History of solutions tried - skip this unless you're interested in the problem solving steps!

If the above error message sounds familiar to you, if it's been driving you mad, well me too. It's been killing me this last fortnight. Whenever I booted my Windows XP computer, it would come up and I'd have to hit Cancel (or Continue) several times in a row before I could get it to go away. (Tip: a few apps did seem to carry on starting up in the background. If I just left my PC alone and let them do their thang before I finally clicked Cancel or Continue, that annoying irritating slowing-me-down error message wouldn't crop up again. But I'd still have to get rid of it at least once). And unlike some other people, I did not have anything but my main hard drive as C.

That kind of incomprehensible gobbledygook of a computer error message doesn't exactly follow good design guidelines for exception messages, does it?

I tried all sorts of things. If regular readers are wondering why I've not blogged much this weekend, when the weekend is usually the time when I get down to my ACE posts, it's because I've been tearing my hair out hunting for and then trying different options I'd seen other people say had worked for them (so I can blame them for all the ones that didn't work for me!).

What was the problem? Checking removable media drives for media that ain't there

It's obvious that something had changed to make the problem start in the first place. It could be a Windows update (helloooooo Microsoft are you listening?), but to be fair it could have been an upgrade to some other software that caused it. For example lots of people have had difficulties with HP computers or HP software, and I have an HP printer myself with HP Solution Center, so that would have been one of the things I'd have tried next (upgrading the HP software e.g. HP ImageZone), if this one hadn't worked. For other people it's something to do with Symantec Norton software. For yet others it doesn't happen on turning on their PC, but only on launching certain software, or using certain hardware. We don't care if it's a bug, a conflict etc, we just want it to stop!

A very common thread though is that it often seems to involve drives for removable media. Some software process (which I wasn't able to track down, myself) has clearly been initiated at startup which was trying to access or at least check all the disk drives attached to my PC. It's not finding something that it was expecting to find - whether a CD, DVD etc in a CD-ROM drive, DVD-ROM drive or Zip drive for some people, or in my case cards inserted into all the slots of my card reader (which enables me to transfer photos, MP3s and other data from SD cards, Compact Flash cards etc to my computer and vice versa). Hence it's throwing up the error message. At one point it even seemed to be checking for a floppy disk in my floppy disk drive.

In my own case, I found that if I didn't have my card reader connected permanently, I didn't get that error message. I could plug it in later. So I knew it was to do with the card reader.

But the message came back if I'd left it connected when I booted again, so that wasn't much good if you don't feel like always having to remember to unplug and re-connect it (and it may be impracticable if the socket is somewhere inaccessible).

Also others have found that if you leave media in the drive that's causing the problem, e.g. a CD in your CD-ROM drive, or a floppy in your floppy drive, etc, that also stops the error message. But to me that's just a workaround, it doesn't solve the problem.

So, it's looking for disks etc that aren't in drives. Now one way to stop that is to stop it starting up at all, but I couldn't figure out what it was and I'd wasted the whole weekend trying other stuff, man, troubleshooting to try to solve problems that shouldn't be there in the first place is the worst waste of life I can think of.

Here's what I tried that didn't work, for light relief, so you can point at it and have a good larf - "Hahahaha, that would never have worked, why'd she do that?!!":
  • uninstalled all my USB devices (including card reader) in Device Manager - scary, and stupid of me as I went too far in my panic and uninstalled other stuff that weren't removable media drives at all (see below), and I had to find a driver disks for one of them when I rebooted as it wouldn't reinstall properly! Lucky I still had it and it didn't take too long to find. But still.

  • uninstalled my floppy disk drive (actually I think it did fix part of the problem, as it stopped trying to access my floppy drive, but not the rest of it as I still had a card reader - see below)

  • cleared the QuickTime cache.
Now, what did work? Yeah I know you should do things one step at a time and reboot, but by the time I reached that point in the evening, I'd given up. So I tried two things at the same time, then rebooted.

I'm pretty sure I know which one it was that did the trick, as Kirk (thanks Kirk!) had pointed me to it earlier, and that man is always right - but I didn't think it had worked at first, only because I hadn't done it properly even though I'd seen the same suggestion elsewhere in my hunting. So I'll set out the solution below for those who like me might have missed it.

The thing I did which I'm pretty sure is the solution was to change the drive letters for my card reader slots - thank you BeckhamSquared, who said: "in resetting the drive letter whatever got corrupted during the [Norton removal] was fixed". (The person there first encountered the problem after uninstalling Norton SystemWorks. I didn't uninstall it myself, yet I also got the same problem - there are clearly lots of different causes).

At first I did it wrong because, foolish me, yeah I can laugh now, I only changed the drive letter for a removable card drive which did have media in it. Duh and double duh and triple duh. I should have changed the letter assignments for the empty drives, as they were the ones that weren't being detected. So I did that, after like the zillionth unsuccessful reboot, and yay - it worked!

(I'm giving this post the stopirritatingme tag in honour of Tom Morris!)

Labels: , , , ,

Links to this post on:

Create link here by posting on Blogger

41 Comment(s):

Thanks a lot! The set-up of the text along with the images were extremely useful and easy to understand! Keep up the great work!

(By Anonymous Anonymous, at Sunday, November 11, 2007 6:08:00 AM)  Edit Comment

In my case, it had to be a Windows update. Unfortunately I can not remeber which one. Yesterday morning I booted cleanly. After receiving a message that there were updates, I downloaded two of them. Last noght I turned the computer off, receiving the usual messages that I should not turn off the computer because updates were being applied. When I booted up this morning I got the error message. So, is there a updates log that I can access so that I can identify the exact update and report the problem to others? I DO have a flash drive plugged in so I will attempt your solution with that in mind. Thanks to you for your informative example, and thanks to Microsoft for doing it again.

(By Anonymous Richard, at Wednesday, November 14, 2007 2:20:00 PM)  Edit Comment

Thanks for your comments Anon and Richard!

Yes I think it was a Windows update that did me in too (or a Quicktime update).

Richard the easiest way to check your updates history is to go to the Windows Update site

Give it a while to read your PC, then on the left under Options click "Review your update history" and you'll see a list of your updates from Microsoft, along with dates installed on your computer. Hope that helps.

(By Blogger Improbulus, at Sunday, November 18, 2007 8:42:00 PM)  Edit Comment

I did appreciate the set-up of the page. I went throught the steps for changing drive letters. Didn't get rid of the message. I also did not mess with the floppy drive, because it did not seem to be an issue.
The error came up after downloading & installing Norton Antivirus 2008. Knowing that, what's the next step? Does that need to be removed & reinstalled?

(By Anonymous Anonymous, at Thursday, November 29, 2007 12:44:00 AM)  Edit Comment

MANY thanks for this -- the drive letter changed solved the problem completely! A reboot wasn't needed, and there haven't been any recent changes apart from what MS may have forced upon me! :-)

Nice work -- thanks!!

Cheers, Dallas

(By Blogger Dallas, at Thursday, November 29, 2007 1:16:00 AM)  Edit Comment

Eureka! I uninstalled the standard floppy disk installer and the error has gone. My hard drive is on C and changing the letters of my removable drives didn't work. Thanks very much!

(By Anonymous Anonymous, at Monday, December 03, 2007 9:28:00 PM)  Edit Comment

Thank you so much! I am not a very technical person, but your information was easy to follow and logical! Best of all it worked--all I had to do was change drive letters.

(By Anonymous Bonnie, at Friday, December 07, 2007 2:05:00 AM)  Edit Comment

Thanks Improbulus, you made one person happy today! :)

(By Anonymous Anonymous, at Friday, December 14, 2007 2:29:00 PM)  Edit Comment

Thanks Improbulus, you made one person happy today! :)

(By Anonymous Anonymous, at Friday, December 14, 2007 2:32:00 PM)  Edit Comment

Thank you so much. I had been having this problem since July of this year, and had all but given up on finding a solution. I have not looked for one for several months now. I have a vbscript that I wrote that batch installs MS Hotfixes, this vbs triggers the No Disk messages, I just ran it to install the Dec patches and decided to search one more time on "Windows No Disk Exception Processing" and your posting was at the top. Great job. Changing the removable media drive letters worked for me. During the process I also received the No Disk message each time I changed a drive letter. Again Great Job.

(By Anonymous noseph, at Saturday, December 15, 2007 1:04:00 PM)  Edit Comment

Can't thank you enough. I have had this problem since installing Webroot SpySweeper and Window Washer, so I was concerned that my security was compromised...but changing the drive letters solved the problem immediately. Kudos!!


(By Anonymous Anonymous, at Saturday, December 15, 2007 5:32:00 PM)  Edit Comment

I have a problem with this error message popping up every time I login to an account on my computer.
While it doesn't bother anything, it's kind of anoying and I want to get rid of it. Your information was very clear, but it didn't solve my problem. I have tracked the problem down to an exterior drive (either a camera or a memory card reader.) If you could give me some additional help me, I'd appreciate it.

(By Anonymous guitarhero5150, at Tuesday, December 18, 2007 10:14:00 PM)  Edit Comment

Problem appeared after updating Norton AV
Changing drive letters did not work. Updating Quicktime did. Thanks for the help this article was very useful.

(By Anonymous Denga, at Thursday, December 20, 2007 12:14:00 AM)  Edit Comment

Thankyou! Thankyou! This was a great help to me in getting rid of a highly annoying problem easily, especially after trawling numerous sites searching for a fix with no luck. Your solution worked great for me!

(By Anonymous Anonymous, at Thursday, December 20, 2007 9:59:00 AM)  Edit Comment

Thanks for info,I changed drive letters, that didn't work and I realized someone had recently sent me a picture of my wife in a bikini which contained a virus. I run a virus program and deleated pic. and no more problems. At least not with my computer. Thanks,

(By Anonymous wimpy, at Friday, December 21, 2007 1:15:00 AM)  Edit Comment

This problem happened with Jodix Media Player and your solution with changing the drive letters works. thanks.

(By Anonymous Anonymous, at Monday, December 24, 2007 11:46:00 PM)  Edit Comment

After reading your answer and others I found the following website:

Your answer about the managing and renaming disk made some sense, but I wasn’t totally happy with the renaming my drives. Another site told me to edit the registry. Boo!

I've been putting a camera SD memory card along with a variety of thumb drives in my son's HP Pavilion A17630N computer. I've been safely removing those memory devices. I found the answer about the QuickTime to be the best answer to my problem. However, the Norton anti-virus, Apple I Tunes, or other problems didn’t make sense to me either.

After thinking about what you said about renaming the drives and the QuickTime solution, made me wonder about the answers to the other problems I've read about. Could the answer possibly be in the programs memory looking for a drive that isn't there anymore? Renaming the drives is a fast solution, but does it really solve the problem. Clearing the Open recent memory is the better solution. If your familiar with MSWord or Excel, that can be complied with by using the tools menu section.

Whatever the problem software is, clearing the recent memory makes the better sense. That way the problem software will not be searching for a file, in an empty or missing drive. Like the Exception problem says it is looking for a drive, figuring out which program is looking for that drive is the harder solution.

Maybe a person did a scan with Norton on the external drive and Norton is still looking for it. Maybe the I pod is looking for a tune on the external drive and someone pulled it out and the software doesn’t know any better.

Finding out how to clear the recently used files may take sometime getting to know to use that particular software better. But that could be the best answer.

Thanks for sending me in the right direction.

(By Anonymous Anonymous, at Tuesday, December 25, 2007 6:34:00 AM)  Edit Comment

cheers, worked perfectly. i only had to change the one letter from the usb drive which triggered the error popup. in my case K:, sd cards drive.

(By Anonymous Anonymous, at Wednesday, December 26, 2007 5:01:00 PM)  Edit Comment

Hi, I changed all the drives to different letters. It removed the window at the beginning (Start Up) but I still have Document Viewer saying there is not a disk present. Something about Net Frame. As you can tell, I am not too well versed in computer things. I did uninstall and reinstall McAfee because I was notified that there was an update. Maybe this started the whole mess when I did the reinstall last week. Thank you for your help.

(By Anonymous Anonymous, at Saturday, December 29, 2007 1:19:00 AM)  Edit Comment

Awesome! It worked for me. Good job. Thanks.

(By Anonymous Anonymous, at Sunday, January 13, 2008 2:22:00 AM)  Edit Comment

Thanks SO MUCH for solving this problem for me. I was on the point of reinstalling Windows as the only way of resolving the issue when I found your excellently written tutorial via Google. I am running Vista but the steps are just the same.

Great job!


(By Anonymous Anonymous, at Friday, January 18, 2008 12:54:00 PM)  Edit Comment


I was trying to run in a CMD window netstat -bv and i would get multiple triples of this pop-up.

I tried the Computer Management Renaming Drive Letters & uninstalling the floppy in Device Manager.

These steps worked without a reboot - i no longer get error pop-ups during netstat.

I will now reboot and rename my drives back to their original names and try things again.

Thank you, no reply needed.

(By Anonymous Anonymous, at Monday, January 28, 2008 4:39:00 AM)  Edit Comment

For the past three weeks I'd tried the following, a) change removable drive letters, b) configure using msconfig, c) uninstall A drive, d) update Windows XP, e) use Start-up inspector for windows, and f) virus scan using AVG.

Unfortunately, none of the above works. 'Windows no disk' message is still there and it slows down my notebook. This is because the indicators light is on which means that the notebook is searching for a file or processing a task. If the computer works well, only the switch on and charging indicator light are continuously on.

Really appreciate if anyone could help. Thanks.

(By Anonymous ian, at Tuesday, January 29, 2008 2:32:00 AM)  Edit Comment

Thanks much for the info regarding the windows No-Disk exception, I will give it a try!
It is fairly common Knowledge, at least among the online circles I hang with, that MS frequently uses it's customers as their test platform. This allows getting a product to market sooner. After all, problems that customers find for them can be fixed later with a patch(s), hopefully.
Thanks again.

(By Anonymous Looper, at Thursday, January 31, 2008 2:25:00 PM)  Edit Comment

Followed your directions and it worked like a charm! Thank you so much... I was just about to reformat and do a clean os install before I found your excellent site! Great work!!!

(By Anonymous Anonymous, at Saturday, February 02, 2008 2:47:00 PM)  Edit Comment

THANK YOU SO MUCH!!!!! I have searched everywhere for fixes, done so many things, and then I was lucky enough to find this post. I did this, and immediately my neverwinter nights game loaded without the error message that has been plaguing me for the last few days. I would advise this fix to anyone who reads this.

(By Anonymous Anonymous, at Monday, February 04, 2008 1:30:00 AM)  Edit Comment

Simply change the way Windows is reporting hard errors and disable dialog boxes associated with them. simply set registry value HKLM\SYSTEM\CurrentControlSet\Control\Windows\ErrorMode = 2

(By Anonymous Anonymous, at Monday, February 04, 2008 8:08:00 AM)  Edit Comment

Thank you all for your comments.

I've updated the post with more detailed steps (particularly for STech's comment). If my original post didn't work for you, I hope the extra steps will - e.g. uninstalling & reinstalling updated versions of Norton/QuickTime, clearing your recent documents list, and the last resort (which I've beefed up to add a link you can just click it to try that change to your registry - that's in fact the registry change suggested by the last commenter, but if you use my link you won't have to fiddle with your registry manually).

If trying the extra steps suggested doesn't work, please post again with details of exactly when the error started appearing i.e. what software did you update or install or uninstall before that? Exactly what removable media drives do you have?

(By Blogger Improbulus, at Monday, February 04, 2008 6:53:00 PM)  Edit Comment

You took the time to explain it in a very practical,full & simple way.
And most importantly: IT WORKS!

Thanx a million times.

(By Anonymous Anonymous, at Sunday, February 10, 2008 6:39:00 PM)  Edit Comment

Changine the drive letters worked perfectly for me.I had just installed HotDocs 2008, and the error was coming up only for that program. I have no idea why ... I had not recently installed Quicktime, did not have Norton on the computer, and my HP printer didn't seem to be the problem. However, no matter what caused it, changing the drive letters for my various USB drives (including the card readers installed with my floppy drive) seemed to do the trick.

(By Anonymous Anonymous, at Tuesday, February 12, 2008 2:04:00 AM)  Edit Comment

Changing drive letters did not work for me. The problem starts when my friend used my notebook to do her MS Powerpoint using her thumb disk.
The message disappears when I put diskette in A drive. But if I take out the disk, the AutoIt v3 message will appear. So the problem is not totally solved.

(By Anonymous Ian, at Wednesday, February 13, 2008 12:23:00 AM)  Edit Comment

Thanks for all your feedback!

Ian, if in your case it's the A drive, have you tried seeing if uninstalling A drive works? Or the last resort of the registry tweak to get rid of the error message? Did you try clearing the recent documents list from PowerPoint?

(By Blogger Improbulus, at Sunday, February 17, 2008 4:25:00 PM)  Edit Comment

txs! it worked really good for me 2. i changed the drives letters and... living happily after.

(By Blogger rafael, at Wednesday, February 27, 2008 12:05:00 AM)  Edit Comment

You ROCK~! It solved my problem but I used the last resort because the rest wouldn't work, is there any other methods that could solve this dumb dumb problem???

Although I know there's another method to solve this but it's not really advisable. That method is to just simply reinstall your computer but it's tedious and time consuming.

I encountered a similar problem in the past and I think I solved it by updating or repairing the Quicktime player, something like that.

Thanks btw~!

(By Blogger Musica, at Sunday, March 02, 2008 12:52:00 PM)  Edit Comment

Seems I started getting this annoying alert after updating Quicktime. Having unistalled Quicktime, I am now not bothered with this "thorn". Of course, now I must find another way to open *.mov files.

(By Anonymous Anonymous, at Wednesday, March 12, 2008 1:42:00 PM)  Edit Comment

Thanks a lot for your help. The solution to my problem was to uninstall the older Quicktime program and then install the latest version,
Chris from Thessaloniki, Greece

(By Anonymous Anonymous, at Sunday, March 16, 2008 9:55:00 AM)  Edit Comment

Tried all the recommendations and found it was Quicktime. For me it was to do a complete uninstall of Quicktime. Man, do I feel relief.

(By Anonymous Anonymous, at Tuesday, April 01, 2008 3:39:00 PM)  Edit Comment

Hello!!! My problem was during startup after loading personal settings the desktop is displayed for 10 secs then the message appears and it goes blank... I access my programs by pressing ctrl+alt+del...did a virus scan,found some virus and deleted it all.
Thank you for the instructions on renaming drives... got rid of the message but my desktop still does not show....the virus might have corrupted something else.. Please help..
Thank you very much.

(By Blogger vader555, at Thursday, April 03, 2008 6:01:00 AM)  Edit Comment

Thanks for your comments, please keep the feedback coming!

Rich - have you tried installing an updated version of Quicktime? Or something like Super can convert mov files to other formats if you don't want to do that.

Vader555 - if your desktop isn't showing at all, it has to be something other than the Windows error explained here. I'm sorry I won't be able to help on that, it could be so many things. Try running another virus scanner, e.g. an online one like ESET NOD32? Or try a general PC help forum?

(By Blogger Improbulus, at Tuesday, April 08, 2008 11:07:00 PM)  Edit Comment

Thanks a lot. Tried the drive letter changes but no luck. Then cleared the list from the start menu and magic happened. I have been busy rebuilding my system after an XP reinstall so I cannot even guess at the initial cause of the issue.

(By Anonymous Anonymous, at Saturday, April 12, 2008 4:38:00 PM)  Edit Comment

I had this no disk problem and my desktop would blink and the icons disappear as explorer would stop and restart. Spyware and virus scans revealed nothing.Turn out it was a "shell hook" and Browser extension" that I found with this program...

There were two dll's in my system32 folder starting with by... and rq... shellexview was NOT able to disable them. I had to boot a super winpe disk to delete them and then all was well. I also removed the registry entries.

(By Anonymous Anonymous, at Tuesday, April 15, 2008 5:41:00 AM)  Edit Comment

Post a Comment | Subscribe to all comments on all posts

| Previous Post »
| Previous Post »
| Previous Post »
| Previous Post »
| Previous Post »
| Previous Post »
| Previous Post »
| Previous Post »
| Previous Post »