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Home > Media and Analysts > News Release Archive > News Releases - 2007 > Nov > 20/11/07


Ofcom tracks the Consumer Experience in 2007

Ofcom has today published its second annual research and policy evaluation reports which look at the consumer’s experience of telecoms, the internet and digital broadcasting in the UK.

Ofcom’s research report tracks the experience of disadvantaged consumer groups. Key findings in this area include:

The research also highlights trends in the communications market overall, for example:

The policy evaluation report measures progress on a number of Ofcom’s consumer protection projects. In each of these areas work continues to ensure compliance with the rules and that protection for consumers is strengthened.

However, there are other issues that are driving increased consumer concerns since last year, including:

The full reports can be found in the related items.

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